BCWSA provides water and sewer services to about 525,000 people across southeastern Pennsylvania, making it one of the largest water and sewer authorities in the Commonwealth. Since 1962, BCWSA has been providing customers with high-quality services while making ongoing investments to improve infrastructure and create new economic opportunities.

The Mission of BCWSA

BCWSA is a “proven” provider of retail and wholesale water and sanitary services, providing the most reliable, clean, and affordable services to our customers.

We achieve our mission by maintaining the highest standards in our operations and pursuing opportunities that are best for our customers and the communities we serve.

Corporate Culture and Core Values

We strive to be a “Great Place to Work.”

We believe in a work culture that achieves:

• Excellence – We are committed to being the best in the industry and to constantly improving our Customer Service protocols to meet the needs of our growing customer base.
• Ethics – We provide truth and act on fairness towards customers and employees alike. We are committed to doing what is right and we take responsibility for our work.
• Loyalty – We are here to serve the customer’s needs first and foremost, and we care about the safety of our fellow employees.
• Innovation – Finding new and creative ways to modernize the business or solve a problem.
• Charity – We believe in giving back to the community that supports us year-round.
• Respect – Inclusion of diverse persons and opinions, tolerance for differing thoughts and lifestyles.

It is important to note that this mission and our core values extend not only to our office staff but to our field crews and the outside vendors and suppliers with whom we interact each day.

Executive Team Members

Benjamin W. Jones, Chief Executive Officer – P. 215-343-2538
Responsible for the overall strategic direction, operational efficiency, financial health, and regulatory compliance of the company.

John W. Butler, Chief Operations Officer – P. 215-343-2538
Oversees the day-to-day operations, encompassing planning, maintenance, and capital initiatives while ensuring adherence to regulatory standards.

Jason Hillaert, Chief Financial Officer – P. 215-343-2538
Manages the company’s finances, including budgeting, accounting, and risk management.

Patrick W. Cleary, Chief Information Officer – P. 215-343-2538
Customer Service Department Director and Public Relations.