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Last Updated 2012-01-27

 

In case of water and sewer emergencies please tune into WNPV 1440 AM for Montgomery County and Central and Upper Bucks County customers and WBCB 1490 AM for Lower Bucks County customers.

Home Pay Bills Frequently Asked Questions
Frequently Asked Billing Questions
How can I make a payment?

At Bucks County Water and Sewer Authority, there are plenty of options for bill payments.

Mail your payment and bill stub to either:

 Automated Lockbox

 Administrative Office

 BCW&SA

P.O. Box 8457

Philadelphia, PA 19101-8457

 BCW&SA

1275 Almshouse Road

Warrington, PA 18976

 

Direct Debit-  Enroll in BCW&SA's direct debit program and always pay bills on time! Signing up is easy, here's how:

  • Print and complete BCW&SA's Direct Debit authorization form 
  • Select the banking acount you would like to be debited.  For a checking acount, enclose a blank enclose a blank voided check.  For savings accounts, use a voided statement savings account deposit slip.
  • Mail the completed form along with your banking account information to:

BCW&SA
Attention: DIRECT DEBIT
1275 Almshouse Road
Warrington, PA 18976
 

BCWSA Direct Debit Form The Direct Debit Form is in Portable Document Format (PDF) and requires Adobe Reader to view.  You can download Adobe Reader for free from the Adobe Acrobat website by clicking here.

 

E-Payment- Pay paperless! Follow this link to make a safe and easy payment with our one-time payment portal.

 

Pay by phone- Call a Representative from our Customer Service Team at 215-343-2538 to make a payment by phone.  These payments are subject to additional charges.

Visit our office- Make a personal payment by visiting us at:

1275 Almshouse Road

Warrington, PA 18976

Click here for directions

 
Deduct Meter Installation
The Bucks County Water and Sewer Authority would like to remind customers of the option to install a deduct meter. As outlined in resolution 2011-07 BCW&SA will grant the installation and billing credit for a deduction meter to measure landscape irrigation. The cost for this service is $840.00, which includes $540.00 for the meter and $300.00 for the necessary engineering review. If you wish to pursue this solution please send a written request to our main office.
 
What are my rates?
BCWSA has an extensive rate structure.  Please call for more information on your specific area.
 
How do I know if there is a problem with my toilet?
Put food coloring in the tank in the back and don’t flush the toilet for awhile.  If the color runs through to the bowl, then your flapper is not sitting over the opening and water is seeping from the tank.
 
Can I get a credit for lawn watering?
If you have a sprinkler system, you can get a deduct meter installed that will measure water not entering the sewer system. There is a fee for this service. Please call for details.
 
Do I get a credit if I fill my Pool?
No, there are no pool credits issued. DEP regulations on pool water call for discharge into the sewer system or to be hauled away.
 
Why do I have different water and sewer providers?
There are a number of reasons this can happen and it is dependant on where you are located. Please call for further information.
 
How do you read my meter-no one comes to my home?
Most of meters are equipped with radio read technology in which the meter actually transmits a signal to a reading device as our technician drives by your home.
 
Where is my meter located?
The meter is usually located in the basement or near your hot water heater.
 
I am selling my property-what do I do?
Your title company should request a sewer certification which will “settle up” the final bill. You may be asked to provide a water reading the day of or the day before settlement to facilitate the process.
 
Why is my bill so high?
The most common causes of a high bill are running/leaking toilets, long showers and outdoor water use. A 20 minute shower daily can result in a quarterly use of 9,000 gallons by itself.