BCWSA is excited to announce our new and improved online bill pay service, powered by InvoiceCloud, that started November 14th. Our new payment portal provides the ultimate peace of mind with secure and reliable payment options, ability to schedule payments in advance, and much more.
- Pay your utility bills anytime 24/7 via an easy-to-use online portal
- Set it and forget it with AutoPay – save time and avoid late or missed payments
- Pay by Text to get text notifications about your bill and pay by text if you’re on the go
- Pay over the phone using a landline or mobile device using our 24/7 automated Pay by Phone feature
Try Our New Payment Portal CLICK HERE
As part of this change, current AutoPay customers will need to re-register with the new payment portal once it’s live to continue automatic payments. BCWSA is sending out additional notifications with more details and instructions on how to re-register.
Signing up for Pay Online Saves Time & Clutter
Pay Online is your secure, simple and paperless way to pay bills.
Pay Online is the simplest easiest way to pay. And it ensures you’ll never forget a recurring bill again. Simply complete the online form, and relax – we’ll do the rest. We can debit your checking or savings account. AutoPay Customers CLICK HERE
Current AutoPay customers will need to re-register with the new payment portal once it’s live (coming in November) to continue automatic payments
Pay by Phone
Direct debit with your checking or savings account are available. CLICK HERE to download an authorization form
Update Your Customer Contact Information
We need you to provide us with your updated contact information, so we can contact you in case of some type of public emergency. There are extremely rare cases where BCWSA needs to issue “boil water” notices, notify customers about main breaks, notice of violations from the environmental protection agencies. CLICK HERE to update your customer contact information
Pay by Mail
Prefer snail mail? Mail your payment and bill stub to either of these two addresses:
PO BOX 3895
Lancaster, PA 17604-3895
1275 Almhouse Road
Warrington, PA 18976
Got Billing Questions?
In the military?
We offer special billing privileges for those on active military duty. Call us to see if you qualify for reduced rates or abated bills.
Past Due Accounts
At BCWSA we work with our customers to make bill paying manageable.
If you are having problems paying your bill you can sign up for our Direct Debit or please call us today at: 215-343-2538.
However, if you become delinquent in payment you can expect:
Interest and Penalties will be imposed on any balance over 30 days at a rate of 10% Penalty on the overdue balance and interest of 10% compounded annually.
Accounts with past due balances greater than 45 days may be subject to municipal lien and/or service termination, depending on the outstanding balance. There will be fees for shutoffs and lien filings.
If an account becomes past due, and is marked for termination, the Authority offers a payment option. The customer will receive a 10 day notice of shut off posted to their service location. The Authority may require the customer to pay the balance in full or execute a payment agreement. Payment terms will consist of 50% of the outstanding balance, due immediately, and the balance in 6 monthly installments while still paying any current charges during that time-frame. Depending on payment history, cash or a cash equivalent may be required. Any request for a service restoration must be made, and paid for, during regular business hours.
To avoid having an account become past due you can sign up for BCWSA’s Direct Debit program. CLICK HERE to download an authorization form
Need Financial Assistance?
Are you or someone you know at risk of losing water service at their home? Help is available for Pennsylvanians who need help with water bills or who may lose water service. CLICK HERE for help